Luna’s Closet Sales Policy

Last updated: 06/07/2026Quick Summary (please read):
No guaranteed cancellations · No refunds for change of mind or sizing · Message within 48h for issues · Shipping times are estimatesOrder Processing
Orders are prepared shortly after purchase. Please double-check your details before buying, as changes or cancellations usually aren’t possible once an order is placed.Shipping
Shipping times vary by item and destination. All delivery times are estimates and delays may occur due to carriers or customs. Tracking will be provided once your order has shipped, but updates may take time to appear.Cancellations
Cancellations are not guaranteed. If you need to cancel, message me as soon as possible after purchase. Orders already being prepared or shipped cannot be cancelled.Refunds & Returns
Refunds are only available if there’s a mistake on my end, such as the wrong item being sent or the order not being able to be fulfilled, and must be requested within 72 hours of receiving the item — after this time, refunds won’t be accepted. I don’t offer refunds for change of mind, sizing, personal preference, shipping delays, or packaging damage alone. Returns are only accepted if approved first, items must be unused and returned in the condition received, and return shipping is the buyer’s responsibility unless the mistake was mine.Damaged or Incorrect Items
Please message me within 48 hours of delivery with clear photos if your item arrives damaged or incorrect so I can help resolve the issue.Lost or Missing Packages
Please allow sufficient delivery time before contacting me. Orders marked as delivered by the courier are considered complete. If a package is confirmed lost, I’ll assist where possible.Address Issues
Please ensure your address is correct at checkout. I’m not responsible for orders sent to incorrect or incomplete addresses provided by the buyer.Fair Use
I’m happy to help with genuine issues. False claims or misuse of the refund process may result in declined requests or future orders being refused.Communication
Please contact me through the platform messages if you have any questions or issues. I usually reply within 24–48 hours and appreciate respectful communication so we can resolve things smoothly.Platform Rules
All sales are also subject to the rules of Depop. If there’s ever a dispute, Depop’s decision will take priority.Policy Changes
This policy may change at any time. The version active at purchase is the one that applies.Agreement
By purchasing, you agree to this return and refund policy.